Return, Refund and Cancellation Policy
Despite of the high quality standards that we strive to maintain, we understand that circumstances may arise on account of which customers may not be satisfied with a given purchase for any reason whatsoever. To ensure that such customers are able to address their concerns with us, we have a refund/return policy, the details of which are outlined below.
Any item or product that a customer is dissatisfied with ought to be returned within 15 days of receiving such order for a full refund of the purchase price or a replacement of the product. Such customer shall notify us through email or phone about his/her intention of returning a product within 7 days of forming such an intention. The concerned courier company shall then collect the package from the customers address and bear all associated costs –
In case the request is for a full refund, it shall be made in the manner in which the payment was made.If the payment was by Credit Card or Net-Banking, the refund shall be made through the Credit Card or Net-Banking account. If the payment mode was Cheque or DD, the Cheque shall be sent by us. Chequesshall be sent only to the billing address of the customer. The refund process shall be initiated once the product is received. Typically refunds are processed within 7 working days of the receipt of the product but in case of payments by Cheque or DD, it may take a few extra days for the Cheque to be delivered to the concerned billing address, and for the funds to be credited to the concerned account. We shall not be responsible for any delays in credit to the Card holder's credit card account as that is managed by the Card holder's issuing bank.
Since delivery of cash through carriers is not possible, refunds on COD transactions shall happen through store credits/gift vouchers or through a refund in the bank account of the customer by providing the account details on the website. All refunds shall be made free of cost.
In the cases of a refund, the customer may chose to opt for any of the two choices mentioned below:
- Money Back – an amount of Rs 50 will be deducted for all orders above Rs 1000
- Store Credit – there won’t be any deductions
Refunds will only be done in the following cases:
- If the product purchased belongs to the category of clothes and/or textiles
- Genuine sizing issues, only for unused garments with tags. Please review our size guides carefully before making your purchase.
- Genuine quality issues.
- Packages lost in transit.
- Any discrepancy in the prices mentioned in the online catalogue and the price charged to the customer
- In case wrong item has been shipped to a customer.
No refunds will be given in the following cases:
- Digital products and/or in-app purchases
- Minor design and colour variations. With clothes and textiles, there may be some variation between products.
- Incorrect or outdated delivery address.
- Incorrect address format including any form of a PO Box address.
- After 3 failed delivery attempts by the courier.
- Package refused by recipient.
- Products returned in a used or damaged condition.
Additional clauses which can be included depending upon the clients requirements/needs:
- Return and Exchanges Form, if any, should be completed and sent along with the goods.
- Shipping charges will not be refunded and customers are required to pay for the shipping costs to return the goods to the applicable return address indicated on the Returns & Exchanges form if the pin code is out of pick up location.