Our endeavor at BOFY continues to ensure that all kinds of merchandise purchased by customers are shipped to all destinations across the country in a time efficient and hassle free manner. Through a vast network of sellers spread across the country, we guarantee to deliver certified organic products within 15 working days of the order being placed. All orders above Rupees 699 will be free of cost. Upon the placing of an order, a verification e mail is generated which is sent to the customers email id. The same shall contain the tracking details which can be used by the customer to track the details of the delivery at any point of time. Should there be any delay in the delivery, we shall inform you by email regarding the same. Alternately customers can directly call us in case they need any assistance to track their orders.
Our products do not come with any specific warranty specifications. They are certified products or in the process of getting such certification from the relevant authorities. Any damage that occurs to the shipment while it is in transit to the customer’s delivery address shall be borne by the seller/BOFY. In the event that we engage the services of any courier company for the purposes of shipment, the liability with respect to such shipment shall be borne completely by the concerned by the concerned courier company. Upon a customer’s request/complaint/enquiry, BOFY shall immediately get in touch with such courier company and direct them address such concerns immediately.
In the event of BOFY returning a product on account of the customer being not satisfied with the same, the shipping charges shall be borne by the seller/BOFY as per the circumstances and not the consumer of BOFY
BOFY takes extreme care in packaging of products but in certain situations there may be some damage to the products. In case the package shows signs of leakage or is showing obvious damage, we request you to not accept the package and return it to the courier agency immediately. Goods once used cannot be returned.
Please email us an image to info@BOFY.in within 5 days of the received damaged package so that we can take remedial steps.
1. International shipping is not available at the moment since we have not expanded beyond the domestic boundaries of India yet.